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Shipping and Handling

Satisfaction Guaranteed

Check out our full line of carvings!

Our Customer Focused Shipping & Handling Policies
Shipping Policies

 

Our carvings are made to order and will generally ship within 2 weeks, longer for large orders or series. You will be notified by e-mail when your items ship, and in some cases you may receive your order in multiple shipments. And if you pay via check or money order your order will not ship until your check or money order clears our bank, which usually takes several business days.

Items will be shipped via UPS, FEDEX or USPS depending upon the ultimate destination, package size and weight.

For orders outside of the continental U.S., you may be charged additional shipping charges per an additional e-mail invoice before shipping. The e-mail invoice will contain a link to Paypal allowing for credit card or Paypal payments.

CANADIAN and INTERNATIONAL SHIPMENTS

Please be aware that you will be responsible for any taxes, duties, import fees or any other costs relative to delivery of the products ordered. Only the cost to ship is calculated on your order and an additional invoice may be sent by e-mail before shipping. The e-mail invoice will contain a link to Paypal allowing for credit card or Paypal payments.

DAMAGED SHIPMENTS...

If your product was damaged in shipment, please contact the shipper and notify us immediately. It is very important for you to keep the original packaging, the shipper may want to inspect the damage. We will work at rectifying the problem as quickly as possible.

 

Satisfaction Guarantee

CUSTOMER SATISFACTION GUARANTEE...

Wood is a natural product and there will be variations in grain, color and markings. This is a natural part of the character of wood and is not a defect.

Complete customer satisfaction is a foundation principle of our company.

Return Policy

Our carvings and woodwork are made to order and not mass produced. If you are not completely satisfied with your purchase, you may return it, fully insured by whatever method you choose, to Spectrum Fine Woodworking in Seattle, within one week of receipt, for a store credit or a refund of the cost of the item purchased, MINUS a 25% restocking fee and any shipping and handling costs that we incurred shipping to you. All returns must be in exceptional, undamaged and unaltered condition with original box and packaging materials (including any informational product cards or pamphlets and boxes).

Special orders, personalized items and bulk orders (3 or more of the same item) are not returnable. These sales are final.

To process A RETURN YOU MUST:

*Receive a RETURN AUTHORIZATION by contacting Customer Service via email or by calling us at (206) 932-9058 or US toll free 1-855-812-2122 for a return authorization. This return is valid for one week from the date you received the product.

*Return your item TO OUR COMPANY IN SEATTLE, WA, in its original packaging materials, just like they were received.

*Insure the return for its full value.

*If this return policy is not followed, we reserve the right to refuse a return.

For questions concerning returns call us or e-mail us at: Spectrum Fine Woodworking

DAMAGED SHIPMENTS...

If your product was damaged in shipment, please contact the shipper and notify us immediately. It is very important for you to keep the original packaging, the shipper may want to inspect the damage. We will work at rectifying the problem as quickly as possible.